Terms and Conditions

Last Updated: 2/02/2026

By scheduling service with Elite Carpet Tile & Grout Cleaning, Inc., visiting our website, or using our services, you agree to the following terms and conditions. Please read them carefully.

1. Services Provided

Elite Carpet Tile & Grout Cleaning provides professional cleaning services including, but not limited to:

  • Carpet Cleaning

  • Tile & Grout Cleaning

  • Upholstery Cleaning

  • Luxury Vinyl Plank (LVP) Cleaning

  • Stone Cleaning & Polishing

All services are performed using professional equipment, certified methods, and industry-accepted best practices.

2. Estimates & Pricing

  • All pricing is based on the information provided at the time of scheduling and the condition of the surfaces upon inspection.

  • Final pricing may be adjusted if the scope of work differs from what was originally described.

  • We do not guarantee pricing without an on-site evaluation for certain services.

  • Payment is due at the time of service unless otherwise agreed upon in writing.

3. Results & Expectations

While we use professional methods designed to achieve the best possible outcome:

  • We do not guarantee complete stain removal.

  • Some stains, discoloration, wear, or damage may be permanent.

  • Results may vary based on age, material type, prior treatments, and overall condition.

We assess surfaces before starting work and clearly explain what results are realistic.

4. Pre-Existing Conditions

Elite Carpet Tile & Grout Cleaning is not responsible for:

  • Pre-existing damage, wear, discoloration, or manufacturing defects

  • Shrinkage, color loss, texture changes, or fiber distortion due to prior use or treatments

  • Damage caused by improper installation or material failure

By approving service, you acknowledge that some conditions may not be correctable through cleaning.

5. Access & Preparation

Customers are responsible for:

  • Providing clear access to areas being serviced

  • Removing personal items, breakables, and valuables prior to arrival

  • Securing pets during the service appointment

We are not responsible for delays or incomplete service due to lack of access or preparation.

6. Drying Time & Aftercare

  • Drying times vary depending on humidity, airflow, surface type, and conditions.

  • We are not responsible for issues caused by premature use of surfaces before they are fully dry.

  • Aftercare instructions are provided and should be followed to maintain results.

7. Cancellations & Rescheduling

  • We require reasonable notice for cancellations or rescheduling.

  • Same-day cancellations or no-shows may be subject to a service fee.

  • Weather or safety conditions may require rescheduling at our discretion.

8. Liability Limitations

To the fullest extent permitted by law:

  • Our liability is limited to the cost of the service performed.

  • We are not responsible for indirect, incidental, or consequential damages.

  • Claims must be reported within 24 hours of service completion.

9. Satisfaction Concerns

If you have a concern regarding your service:

  • Please contact us promptly so we can address the issue.

  • We are committed to professional workmanship and fair resolution when concerns are reported in a timely manner.

10. Website Use

By using our website, you agree not to:

  • Misuse content, images, or intellectual property

  • Attempt unauthorized access or data scraping

  • Use the site for unlawful purposes

All content on this site is owned by Elite Carpet Tile & Grout Cleaning, Inc. and may not be used without permission.

11. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the updated terms.

12. Contact Information

If you have questions regarding these Terms & Conditions, please contact:

Elite Carpet Tile & Grout Cleaning, Inc.
📍 Live Oak, Florida
📞 386-678-5178
🌐 TheEliteCleanTeam.com